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		<title>eNews, July 2010, Volume 1</title>
		<link>http://tbdconsulting.com/index.php/enews-july-2010-volume-1/</link>
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		<pubDate>Fri, 16 Jul 2010 15:13:50 +0000</pubDate>
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July&#160;2010 Volume 1








































The Power of TBD Q&#8482;
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In today&#8217;s rapidly changing business world, keeping your customers satisfied and engaged can be a great challenge. You launch new products, services and business initiatives to stay ahead of the pack.
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But what&#8217;s the cost of this fast-paced environment? Your employees are expected [...]]]></description>
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<div align="center"><img height="124" name="ACCOUNT.IMAGE.74" border="0" width="125" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/74.jpg" align="right"><strong><font color="#53243a">The Power of TBD Q&trade;</font></strong></img></div>
<div align="left"><strong>&nbsp;</strong></div>
<div align="left">In today&#8217;s rapidly changing business world, keeping your customers satisfied and engaged can be a great challenge. You launch new products, services and business initiatives to stay ahead of the pack.</div>
<div align="left">&nbsp;</div>
<div align="left">But what&#8217;s the cost of this fast-paced environment? Your employees are expected to understand and adopt an overwhelming volume of information. Are your team members truly ready to engage your customers and drive your key business initiatives? How do you measure their readiness? How do you hold them accountable for learning? How do you ensure their retention of product information?</div>
<div align="left"><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103545412315&#038;s=10011&#038;e=001HKxo18DTpuozVbvG_4r0lIN5jOWK-btdgjq01i2KLsdYObi-xBJe7WxyQJBCBPp1Im76as0Qri-SIUdJyxIhK8ZxX1m8YFXCGKOi-K8ndq4bzw4MGB_HwlsbAmYPcGhPh2Z9bunORwgtCPVTKLsIKRMsy_KWW86zOq-9CW0UeUXGpKLQ0gmcOp2Etvr8kmIRo8ZZYb5MrFVU3Puqcu3mug==" linktype="link" target="_blank">TBD Q&trade;</a> is your solution.</div>
<div align="left">&nbsp;</div>
<div align="left">Receive&nbsp;a <a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103545412315&#038;s=10011&#038;e=001HKxo18DTpurjwjKyNq_XM-Zzbo7ou5NtHUyJ1U4bBlbp6lFrYHxPCBE_ajretINzGU5PZ41yxJ_UC3yWi8kK6yCuJXIGsJ2HusRUm8SYsw6SzmtPbVNIpcLPG7nijYlQb9YKcm47QFIlPwLus4bThxHlh9OHFEY8" linktype="link" target="_blank">free demo </a>of TBD Q&trade;. No pressure or sales tactics &#8211; just the opportunity for you to seek answers for your pressing questions.</div>
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<div align="left">Contact us at 602-263-1961 for more information.</div>
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<div align="left"><strong><img height="120" name="ACCOUNT.IMAGE.93" border="0" width="102" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/93.jpg" align="right">TBD Consutling&#8217;s Bookstore</img></strong>&nbsp;</div>
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<div align="left">We strive to recommend only the most current and relevant books to our customers.&nbsp; If you have a book you think our readers would find beneficial, please drop <a style="COLOR: blue; TEXT-DECORATION: underline" shape="rect" href="mailto:jonena.relth@tbdconsulting.com" target="_blank">Jonena Relth</a>&nbsp;or <a style="COLOR: blue; TEXT-DECORATION: underline" shape="rect" href="mailto:lisa.witte@tbdconsulting.com" target="_blank">Lisa Witte</a> a note.&nbsp; We&#8217;ll add it to our bookstore.</div>
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<div align="center">&nbsp; </p>
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<div><font color="#53423a"><span style="FONT-SIZE: 12pt; FONT-WEIGHT: bold">Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhere (Essential Knowledge Resource)</span> </font></p>
<div><font color="#53423a">by Allison Rossett by Pfeiffer</font></div>
<div><span style="FONT-WEIGHT: bold"><font color="#53423a">Hardcover</font></span></div>
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<div><font color="#53423a"><span>List Price: </span>$60.00</font></div>
<div><font color="#53423a"><span style="FONT-WEIGHT: bold">Our Price: </span>$51.95</font></div>
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<p>View other recommended books in </font></font><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103545412315&#038;s=10011&#038;e=001HKxo18DTpuqPkFovzAIOTJIGwtOpcmqZ9jqj5kk4JJnWzUZt0I0I0jtek8q_y3KYdXzJHJiQum7uKRplWeD9jls5vrAgXApAieDFXEum6T43ze-5tp0ebb1ekMBX5wmZSOxzRidEtqdlQU2IDDu7JZiVGduo0EeQpTqSzvfuBVE=" linktype="link" target="_blank"><font style="FONT-SIZE: 10pt" face="Arial, Helvetica, sans-serif">TBD Consulting&#8217;s Bookstore</font></a><font style="FONT-SIZE: 10pt" face="Arial, Helvetica, sans-serif">!</font></div>
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<div align="left"><strong>Coach Talk: Live Out of Your Imagination, Not Your History</img></strong></div>
<div align="left"><em>Guest Author: Bob Craig</em></div>
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<div>There are so many stories of people who struggle under one leader and thrive with another. I always have had an innate curiosity about what makes that happen. Too many times we put limits on ourselves, we are held captive by our reputation, our past performance. Stephen Covey, however, reminds us to &#8220;Live out of your imagination, not your history.&#8221; Take some time today to look at what you have told yourself you cannot do. Is it a real cannot do it or is it more an afraid to do it? Or is it a matter of stepping out of your comfort zone to make something happen? You can only grow if you are willing to feel awkward and uncomfortable when you try something new. If you had not had that willingness when you were little, you&#8217;d still be crawling on all fours. You&#8217;d have never learned to ride a bike, there are lots of things you&#8217;d never be able to do. Leadership has its own set of things you have to learn to do&#8230; and not many are comfortable. Imagine yourself being successful and doing the things you don&#8217;t think you can do and you may surprise yourself with your success!&nbsp;<br />&nbsp;</div>
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<div><strong>LEARNING ASSESSMENT DESIGN</strong></div>
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<div>Use questions to significantly increase the adult learner&#8217;s ability to accurately retrieve critical information and ultimately improve business results. Let us show you how. This&nbsp;myCOREformance&trade; course&nbsp;provides theory and hands-on, practical application of spaced learning as a method of increasing learners&#8217; abilities to accurately retrieve critical information.</div>
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<div>Other Courses Available:</div>
<ul>
<li>4 Disciplines of Leadership </p>
<li>Classroom to Virtual Delivery Workshop
<li>Advanced Coaching for Leaders&nbsp;&nbsp;</li>
<li>Process Mapping
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<li>Instructional Design
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<div><font size="2" face="Tahoma,Arial,Helvetica,sans-serif">TBD Consulting, Inc.</font></div>
<div><font size="2" face="Tahoma,Arial,Helvetica,sans-serif">PO Box 35579</font></div>
<div><font size="2" face="Tahoma,Arial,Helvetica,sans-serif">Phoenix, AZ 85069</font></div>
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		<title>eNews, June 2010, Volume 2</title>
		<link>http://tbdconsulting.com/index.php/enews-june-2010-volume-2/</link>
		<comments>http://tbdconsulting.com/index.php/enews-june-2010-volume-2/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 15:11:18 +0000</pubDate>
		<dc:creator>heather</dc:creator>
				<category><![CDATA[Press Releases]]></category>

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		<description><![CDATA[








































June&#160;2010 Volume 2








































Coach Talk: New Guest Blogger
&#160;
Please help us welcome Bob Craig as TBD Consulting&#8217;s newest guest blogger.&#160; Bob Craig has been coaching and instructing supervisors and managers for 15 years. He writes instructor-led programs, creates e-Learning courses and travels throughout his company working to improve the skill sets necessary to be a successful leader [...]]]></description>
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<div><strong><img height="128" name="ACCOUNT.IMAGE.90" border="0" width="160" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/90.gif" align="right">Coach Talk: New Guest Blogger</img></strong></div>
<div>&nbsp;</div>
<div><strong>Please help us welcome Bob Craig as TBD Consulting&#8217;s newest guest blogger.&nbsp; Bob Craig has been coaching and instructing supervisors and managers for 15 years. He writes instructor-led programs, creates e-Learning courses and travels throughout his company working to improve the skill sets necessary to be a successful leader in today&#8217;s ever-changing marketplace. Being able to manage change and understand the root causes behind performance issues are two of the critical skills Bob concentrates on with leaders striving for excellence and working to get better results with less people and fewer resources.</strong>&nbsp; </div>
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<div>Many times supervisors express frustration that they &#8220;can&#8217;t get any of their work done&#8221; because of the overwhelming amount of interruptions, email, and other things that show up during the course of a normal day. If you are ever in that frustrated state, it might help to understand the 3-fold nature of what constitutes your &#8220;work.&#8221;&nbsp;<br />&nbsp;</div>
<ol>
<li>Doing pre-defined work. This is what you would be doing all day if you got no input or interruptions of any sort. You&#8217;d probably be working off the list of actions and projects that you came in with&#8230;</li>
</ol>
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<div><font color="#53423a"><span style="FONT-SIZE: 12pt; FONT-WEIGHT: bold">The 7 Habits of Highly Effective People</span> </font></p>
<div><font color="#53423a">by Stephen R. Covey by Free Press</font></div>
<div><font color="#53423a"><span style="FONT-WEIGHT: bold">Paperback</span> ~ Release Date: 2004-11-09 </p>
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<div align="left"><em>Guest Author: Bob Craig</em></div>
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<div>I&#8217;m wondering when you do your thinking about what you are doing.&nbsp; Bill Gates sees and thinks differently than most people do.&nbsp; He has an amazing ability to find the flaws, or see opportunities, or connect the dots.&nbsp; He can zoom in to details with precision or zoom out to the big picture.&nbsp; He can flip back in time or fast forward to the future.&nbsp; He also has the ability to focus on the merits of the idea or innovation before worrying about the business case. Chances are, you could benefit from Bill&#8217;s thinking skills, even if it simply means getting a new perspective on your problems. </div>
<div>&nbsp;</div>
<div>First in his thought pattern is Prioritize. The question is &#8220;What&#8217;s the best thing you should be thinking about?&#8221; It starts here. Since time is your most limited and precious resource, this is about asking whether the problem is even worth your time.&nbsp; Before you throw more time at it, figure out whether it&#8217;s worth it.&nbsp; Is it significant?&nbsp; How much time should you spend on it?&nbsp; Think like Bill: Today what is your priority?<br />&nbsp;</div>
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<div><strong><img height="133" name="ACCOUNT.IMAGE.92" border="0" width="200" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/92.jpg" align="right">Are You Overwhelmed?</img></strong></div>
<div><em>Guest Author: Peggy Salvatore</em></div>
<div>&nbsp;</div>
<div>Have you been feeling that between the government&#8217;s efforts to accelerate the uptake of health IT and&nbsp; implement health reform, we are a little overwhelmed here on the ground?</p>
<p>I speak from the sidelines, where consultants and advisors are reading the tea leaves and trying to decide what to tell clients&nbsp; &#8211; today &#8211; which might be different than what they said last week and different than what they are going to say next week.</p>
<p>One consultant for the pharmaceutical industry told me a few weeks ago that his very sophisticated clients and their very high-priced advisors are trying to hang on to the old solutions, while a new reality is nipping at their heels. Government pricing of drugs/doctors/medical devices/health plans is here. It is a game-changer and for those who have been sitting around the game board for awhile, and they wonder if this is where they hear &#8220;check&#8221; or the final &#8220;checkmate.&#8221;<br />&nbsp;</div>
<div><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103508234737&#038;s=-1&#038;e=001ROAlcGQPH8q-5b2X1UUx2rlw5yeLohbA_OAByA22mVwBgZ5UFEK8l-9kKV9n_0fLffe-bJj0FFLXUTxiF3JrskFLUnDr8d3YSPiao7nacbS4jqA0vbO9zeXk5f8Tjr9pJ6cz6uW7hJoW-16iOV95XlTkdkfcGqCMCfP7oRmm-oIo1j12x4tybw9yMynohHLdjxRcsUL2hzo=" linktype="link" target="_blank">READ MORE </a></div>
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<div>Courses Available:</div>
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<li>4 Disciplines of Leadership</li>
<li>Classroom to Virtual Delivery Workshop</li>
<li>Advanced Coaching for Leaders</li>
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<div><font size="2" face="Tahoma,Arial,Helvetica,sans-serif">TBD Consulting, Inc.</font></div>
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		<title>eNews, June 2010, Volume 1</title>
		<link>http://tbdconsulting.com/index.php/enews-june-2010-volume-1/</link>
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		<pubDate>Wed, 09 Jun 2010 15:09:33 +0000</pubDate>
		<dc:creator>heather</dc:creator>
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June&#160;2010 Volume 1







































E-LEARNING SOLUTIONS
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Would you like to:

Increase your training effectiveness? 
Extend your training reach?
Save travel money?
Leverage proven training techniques?
Develop skills and competencies to thrive in the digital business age?






&#160;
E-Learning is essentially the computer and network enabled transfer of skills and knowledge. E-Learning applications and processes include web-based training [...]]]></description>
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<table width="100%" id="content_LETTER.BLOCK16" aria-posinset="0" aria-setsize="0" border="0" hidefocus="true" tabindex="0" cellspacing="0" cols="0" cellpadding="5" aria-level="0" contenteditable="inherit" datapagesize="0">
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<div>&nbsp;</div>
<div>Would you like to:</div>
<ul>
<li>Increase your training effectiveness? </p>
<li>Extend your training reach?
<li>Save travel money?
<li>Leverage proven training techniques?
<li>Develop skills and competencies to thrive in the digital business age?</li>
</li>
</li>
</li>
</li>
</ul>
<p></img></strong></p>
<div><strong>&nbsp;</strong></div>
<p>E-Learning is essentially the computer and network enabled transfer of skills and knowledge. E-Learning applications and processes include web-based training (WBTs), virtual classrooms, digital collaboration and&nbsp;virtual learning reinforcement and assessments. </p>
<div>&nbsp;</div>
<div>When skillfully designed and implemented, e-Learning:</div>
<div>&nbsp;</div>
<ul>
<li>Yields <strong>better learner performance</strong> compared with<br />instructor-led courses because participants apply learning<br />to real life situations throughout the learning<br />(learn/apply/learn/apply), vs. a 1-day class with role-play<br />exercises. </p>
<li>Offers <strong>flexibility to learners</strong> since e-Learning is typically<br />self-paced and can be paused, allowing the learner to better<br />absorb the information.
<li>Allows for targeted modules that <strong>increase scheduling<br />flexibility</strong> for teams that must continue to do business while<br />training.
<li>Features interactivity which keeps the <strong>learning engaging</strong>.<br />your customers. </li>
</li>
</li>
</li>
</ul>
<div>&nbsp;</div>
<div>If you have not yet discovered what e-Learning can do for you and your organization, the time to jump in has never been better.</div>
<div>Contact us for more information. 602-263-1961</div>
<div>&nbsp;</div>
<div><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103462425561&#038;s=-1&#038;e=001dGIiF_4fAmzoXfkTayDAq6KYzH3I3-bRKcIIe97VlMOMs8vLX4Hpq5IMoEL46BeJIEwQ2q6hIW_SBvuUY5NFp5iNc44YHW-neffZiHQbJmjqbDbpE_HKOp7evp6LAzneUDt0RRhl65DQA-jJMtHhYUh-kp3sx6pavoeNA41xFl8P73bQ2rU4jWYvZECOa7pmUen-WdIhDfaqSa4wtUdX3w==" linktype="link" target="_blank">FULL SOLUTION OVERVIEW</a></div>
<div>&nbsp;</div>
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<div>&nbsp;</div>
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<div><font color="#53423a"><span style="FONT-SIZE: 12pt; FONT-WEIGHT: bold">e-Learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning</span> </font></p>
<div><font color="#53423a">by Ruth C. Clark by Pfeiffer</font></div>
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<div align="left"><strong><img height="106" name="ACCOUNT.IMAGE.64" border="0" width="160" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/64.jpg" align="left">IT, Change Management and Training: They MUST Work Together for Successful EMR Implementation</img></strong></div>
<div align="left"><em>Jonena Relth, President and Leadership Evangelist</em>&nbsp;</div>
<div align="left">&nbsp;</div>
<div align="left">
<div>Ok, so we know that electronic medical records systems (EMRs) are designed to transform traditional, paper-based medical records into cutting-edge, electronic records that provide entire clinical teams with a more complete picture of their patients&#8217; needs and more tools to continue delivering superior healthcare.<br />&nbsp;<br />What many leaders don&#8217;t understand is why our best efforts to implement EMR systems fall on deaf ears and our medical professionals are struggling to make the change from paper to paper-lite. After all, we&#8217;ve done our best to build new and improved workflows and customized the system to meet the needs of our users. Well, my experience has been with EMR implementation is that leaders don&#8217;t understand that the most important component of an EMR implementation is related to change management &#8211; the people side of integrating new processes and technology.</p>
<p>IT professionals aren&#8217;t change management experts, nor are they training professionals. Without the three disciplines working together during the entire life of the project, all the &#8220;I&#8217;s&#8221; won&#8217;t get dotted and the &#8220;T&#8217;s&#8221; won&#8217;t get crossed. &nbsp;In other words, you&#8217;ll have a software system installed but the people you want to use it won&#8217;t be communicated&nbsp;with in a way that allows them to accept and adopt the changes, nor will they be trained in a way that meets their learning style.<br />&nbsp;</div>
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<div><strong><img height="122" name="ACCOUNT.IMAGE.89" border="0" width="200" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/89.jpg" align="right">Admitting Mistakes</img></strong></div>
<div><em>Guest Author: Robert Whipple</em></div>
<div>&nbsp;</div>
<div>One of the most powerful opportunities for any leader to build trust is to publicly admit mistakes. The source of that power is that it is so rare for leaders to stand up in front of a group and say something like this: &#8220;I called you here today to admit that I made a serious blunder yesterday. It was not intentional, as I will explain. Nevertheless, I failed to do the best thing for our group. I sincerely apologize for this and call on all of us to help mend the damage quickly. Without being defensive, let me just explain what happened&#8230;&#8221; </div>
<div>&nbsp;</div>
<div>If you were in the audience listening to this leader, how would you react? Chances are your esteem for the leader would be enhanced, simply by the straightforward approach and honesty of the statements. Of course, it does depend on the nature of the mistake. Here are a few situations where an admission of a mistake would not produce higher trust:</div>
<ul>
<li>If the blunder was out of sheer stupidity. </p>
<li>If this was the third time the leader had done essentially the same thing.
<li>If the leader is prone to making mistakes due to shooting before aiming.
<li>If the leader simply failed to get information that he should have had.
<li>If the leader was appeasing higher-ups inappropriately. </li>
</li>
</li>
</li>
</li>
</ul>
<div>&nbsp;</div>
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<div align="left" /></font></font></font></font></font><font style="FONT-SIZE: 10pt"><font color="#53423a"><strong>EHR Software Market Share Analysis</strong>&nbsp; </p>
<div align="left">&nbsp;</div>
<div align="left">Chris Thorman and his team at&nbsp;SoftwareAdvice has completed a very challenging research project into the EHR/EMR market share existing today.&nbsp; His article includes: </div>
<ul>
<li>
<div align="left">The size of the outpatient EMR market</div>
</li>
<li>
<div align="left">What EMR vendors have the most physicians using their system </div>
</li>
<li>
<div align="left">What EMR vendors have the most practices using their system </div>
</li>
</ul>
<div align="left">We think you will find it quite informative.&nbsp; Here is a clip from this medical blog:</div>
<div align="left">&#8220;Calculating market share for the electronic&nbsp;health record (EHR) market is no easy task. There are over 300 software vendors, many market segments (consider: size of practice served, specialties services, inpatient/outpatient) and very &#8220;fuzzy&#8221; sources of data.</div>
<div align="left">&nbsp;</div>
<div align="left"><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103462425561&#038;s=-1&#038;e=001dGIiF_4fAmyEv-LCW4E1rX78RwRNS774Cz83reu37W_dIHLTNBl4PewmA278VYvOW8_co6MDVnfRx68q8SMla-H7sbZ4Huz_2SARHChptRXpnv-rOytAKDElr4ecWpCwRC2f-ynOAuWx_aLS9gz1GQ_LKfYdQAeXmS_9AfWK2eL6CxMJMNqwKDyOg6fZfzWwOf-IuemRvgSTB9wsbHHTqUgRHdyk5NUP" linktype="link" target="_blank">READ MORE</a></div>
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		<title>eNews May 2010, Volume 2</title>
		<link>http://tbdconsulting.com/index.php/enews-may-2010-volume-2/</link>
		<comments>http://tbdconsulting.com/index.php/enews-may-2010-volume-2/#comments</comments>
		<pubDate>Fri, 21 May 2010 15:02:33 +0000</pubDate>
		<dc:creator>heather</dc:creator>
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PROCESS EFFECTIVENESS SOLUTIONSOur experts visually capture your organization&#8217;s best practices using our proven process mapping techniques
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<td style="color:#000000;font-family:Arial,Helvetica,sans-serif;text-decoration:none;font-size:10pt;" width="180" rowspan="1" colspan="1" align="right"><font color="#000000" size="2" face="Arial,Helvetica,sans-serif" style="color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:10pt;"><b><font color="#53423a">May&nbsp;2010 Volume 2</font></b></font></td>
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<table width="100%" id="content_LETTER.BLOCK16" aria-posinset="0" aria-setsize="0" border="0" hidefocus="true" tabindex="0" cellspacing="0" cols="0" cellpadding="5" aria-level="0" contenteditable="inherit" datapagesize="0">
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<td style="FONT-FAMILY: Arial,Helvetica,sans-serif; FONT-SIZE: 8pt" color="#666666" rowspan="1" colspan="1" align="left"><font color="#53423a"><font style="FONT-SIZE: 10pt"><strong><img height="65" name="ACCOUNT.IMAGE.84" border="0" width="199" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/84.jpg" align="right">PROCESS EFFECTIVENESS SOLUTIONS<br />Our experts visually capture your organization&#8217;s best practices using our proven process mapping techniques<br /></img></strong></p>
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<p>Standardized processes are just one important step in the journey to top performance and a competitive edge. When combined with a clear vision of future state and compelling communication throughout the organization, standardized processes reduce variation and keep everyone on the same track. </p>
<div>&nbsp;</div>
<div>Whether you want to capture your organization&#8217;s best practices to be cascaded through your work teams or strive to define a best-in-class future state, we can help you.</div>
<blockquote style="MARGIN-RIGHT: 0px" dir="ltr"><div>1. Capture processes the way they are currently performed<br />2. Create professional and consistently formatted process maps using Microsoft Visio<br />3. Identify gaps between current processes and desired future state<br />4. Identify a plan of action to address the gaps using a holistic approach<br />5. Where possible, error-proof the process<br />6. Create a communication and training plan to standardize your best practices throughout the organization</div>
</blockquote>
<div>We help you achieve the predictable results that standardized and effectively communicated processes can have on your organization and your customers. We can also help you create an online reference system (OLR) that makes accessing the latest best practice as simple as two clicks of the mouse.</div>
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<div>Contact us for more information. 602-263-1961</div>
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<div><span style="FONT-SIZE: 12pt; FONT-WEIGHT: bold">The Trainer&#8217;s Handbook (Pfeiffer Essential Resources for Training and HR Professionals)</span></p>
<div>by Karen Lawson by Pfeiffer</div>
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<div align="left"><strong><img height="111" name="ACCOUNT.IMAGE.62" border="0" width="111" contenteditable="false" alt="Jonena Relth" src="http://ih.constantcontact.com/fs009/1102224429872/img/62.jpg" align="left">Needs Assessment Requires Experience, Objectivity, Confidentiality and Efficiency</img></strong> </div>
<div align="left"><em>Jonena Relth, President and Leadership Evangelist</em>&nbsp;</div>
<div align="left">&nbsp;</div>
<div align="left"><strong>IF done right, a needs assessment will positively impact your return on investment (ROI).</strong>&nbsp;</div>
<div align="left">&nbsp;</div>
<div align="left">As performance improvement professionals, we are naturally approached with requests for training development and delivery.&nbsp; These are two of TBD&#8217;s core competencies, but we would do our clients a huge disservice if we simply sprang into action to develop instructor-led or online curriculum without first pausing to ask some important questions, such as:</div>
<div align="left">&nbsp;</div>
<ul>
<li>
<div align="left">What gives you the impression that your employees don&#8217;t know how to perform the job or task?</div>
</li>
<li>
<div align="left">Have they already received training for this skill?</div>
</li>
<li>
<div align="left">Is there anything else that might prevent or discourage their expected performance on the job?</div>
</li>
<li>
<div align="left">How is their lack of performance in this area affecting your customers? Your bottom line?</div>
</li>
</ul>
<div>&nbsp;</div>
<div>Once we have answers to a few basic questions, we conduct a needs assessment to determine whether it is the lack of skills, knowledge, training or other factors that are preventing your employees from doing their best on the job.&nbsp; When you can affect a positive change in performance, you can increase your ROI and improve your employee and customer satisfaction.<br />&nbsp;</div>
<div align="left"><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103414252034&#038;s=10011&#038;e=001OhCSFbbW_U4-zzsoVqXPor7bFpJEg9Y9SRINNF953Iu6xMd-lBA76YPhoEeeMS9uLpPOyPtbpwSsfXDjjpJwLzcJGJjr4l7KGiWYfdeiS0Zao5FRPtBylCnaPaK0wwtbGZPI70zfK4-DPOlu_OVJGLB03beutSM-J8ICV42Q2QzOQAVEdXVIWVnHH1deJ8L-JJhFq0zkwP9wuLK656Ou0wK9zYsAsY67BHNHQD75UWBx4hRb9gh0ltsmblkikn8mBpwRST600pQ=" linktype="link" target="_blank">READ MORE</a></div>
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<div><strong><img height="172" name="ACCOUNT.IMAGE.85" border="0" width="108" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/85.jpg" align="right">Mirror, mirror, on the wall . . .&#8221;I can see all obstacles in my way.&#8221;</img></strong> </div>
<div><em>Guest Author: Hal Alpiar </p>
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<p></font></font></font></font></font><font style="FONT-SIZE: 10pt"><font color="#53423a"><strong>Leadership Transparency starts at home.</strong> Today more than ever-this means seeing clearly who you are! Yes, you! What are you &#8220;all about&#8221;? </p>
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<p><strong>If you have doubts about yourself</strong> and about knowing (down deep inside) what really makes you &#8220;tick,&#8221; how can you expect to size up other people, systems, operations, and circumstances in positive enough ways to make a real difference? <br /><strong></p>
<div>&nbsp;</div>
<p>Don&#8217;t you need to be confidently </strong>assessing options and accurately anticipating outcomes on a daily basis? Hourly, perhaps? If you&#8217;re doing that based on what you used to know about your old self, you&#8217;re probably leading and managing by the seat of your pants . . . not a good thing if you ever need to sit down! </p>
<div>&nbsp;</div>
<p><strong>Maybe it&#8217;s not likely</strong> you&#8217;ll find all the answers to your wonderful self without spending some mountaintop guru years contemplating your navel and your role as a speck in the universe. But . . . </p>
<div>&nbsp;</div>
<p><strong>But there are a number of steps</strong> you can begin to take (and integrate into your ongoing routines) that should help you unfold some of your life&#8217;s biggest mysteries in meaningful practical application ways.&nbsp;
<div>&nbsp;</div>
<p><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103414252034&#038;s=10011&#038;e=001OhCSFbbW_U6I5qIsXUzpuNaSfrCNJ3M9w5IZ5sUyuHA9ygVio6J4d5tT7SzF-SpDB2yde7zVYN2PZ7WHRzV9ZjbrXJIBEMI6ppEClQ5PENyCl4WOYGyWZ0cZFdfyuF6EW6ZO72GOKnvLpaIdysaoYudQdUHSAfdrjfh0reuVYXt37me7HuRU7cq51cmoPruoqyv8MwRe39fWl1gEsgrtOxqLKgpaj1oAxDlqL60urc_Ac9XZVcFErkx6iJm_0Ud6sE2kNgfvdpjtFvlHGNHO1oNOvmeaEPzn" linktype="link" target="_blank"></p>
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<p></a><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103414252034&#038;s=10011&#038;e=001OhCSFbbW_U4i0gEPrSv7xM-J5glOBhOkHROCh5IvlhEVNsXeBq6_2ey7J362cFGzL2as7Sium1OXpe4x6rRN3nZ1F4y4xd4vRRxEUnfKVvaMsnL5PZ96C4gTGT6CElxVt3494ldBk3rOVHgaUem_RJ3hibIK8riYyMCkMX5feMtDUlejfvXJuA6BPhhzShfL-LWbavZj6DiJs2tiwNFlrbaRvyzORJmFwQzi9ealEQG5ECUMNupJPsR46g9x1Efx" linktype="link" target="_blank">READ MORE</a></font></font></font></td>
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<p><a name="LETTER.BLOCK21" /><br />
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<td style="FONT-FAMILY: Arial,Helvetica,sans-serif; COLOR: #666666; FONT-SIZE: 8pt" rowspan="1" colspan="1" align="left"><font color="#53423a"><font color="#666666"><font color="#53423a"><font color="#53423a"><font style="FONT-SIZE: 10pt"></p>
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<div><strong><img height="109" name="ACCOUNT.IMAGE.49" border="0" width="160" contenteditable="false" alt="leadership team" src="http://ih.constantcontact.com/fs009/1102224429872/img/49.jpg" align="left">Do you Lead with Transparency or Power?</img></strong></p>
<div><em>Jonena Relth, President and Leadership Evangelist</em></div>
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<p></font>&nbsp; </p>
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<div>I&#8217;ve been watching over the past few years as the topic of leadership continues to be top priority of &#8220;healthy&#8221; companies.&nbsp; They are pulling out all the stops to provide every opportunity available to help their leaders improve their skills in this area &#8211; and this when so many high-profile leaders have fallen from grace in the recent years.&nbsp; Instead of shrinking from the topic, these smart companies are pushing it to the forefront.&nbsp; They know that to succeed, their organizations have to be led by individuals who inherently are worthy of their employees&#8217;, customers&#8217; and peers&#8217; trust, and it&#8217;s these leaders who will be followed in the days and years to come.</div>
<div>Have you noticed that as a country, we start paying closer attention to what our corporate and political leaders say and do following the failure and/or fall of otherwise respected leaders?&nbsp; And given the leadership issues today, one would have to ask, &#8220;Why would anyone want to be a famous leader?&#8221; My vote is for the rush of power!</div>
<div><strong>Power gives us a head trip that makes us &#8220;feel&#8221; as though we are important and respected by others.</strong>&nbsp; The flip-side however, is that the more power we have, the more responsibility we have, the more headaches and illness that plague us, the more scrutiny we endure, and of course, ultimately less time to spend for ourselves and loved ones.<br />&nbsp;</div>
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		<title>eNews May 2010, Volume 1</title>
		<link>http://tbdconsulting.com/index.php/enews-may-2010-volume-1/</link>
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		<pubDate>Fri, 07 May 2010 20:34:40 +0000</pubDate>
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<div>&nbsp;</div>
<div align="center">Virtual World Incubator<br />&nbsp;</div>
<p></strong>As part of the Learning Innovation Campus (LIC)&nbsp;mission, we have made available a limited number of parcels (land) for private office or &#8220;create your own space&#8221; leasing. These parcels are available for individual, non-profit or corporate use for groups that are focused on education, people development, coaching or exploration of learning effectiveness.&nbsp;</font><font style="FONT-SIZE: 10pt"><br /><font color="#53423a">&nbsp;<br />The mission of the campus is to foster and support the activities of like-minded individuals and companies who are interested in being part of a campus dedicated to people development and learning. This is a great way for those new to Second Life® to take their first steps in establishing your virtual world footprint, or for those who want to belong to the LIC community.
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<div><font color="#53423a">by Sarah Robbins by For Dummies</font></div>
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<div><strong><img height="106" border="0" width="160" contenteditable="false" src="http://img.constantcontact.com/ui/stock1/8z1z5q0b.jpg" align="right">There is still time to sign up for a <u>FREE</u> 90-minute introductory webinar!</img></strong></p>
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<div><strong>Advanced Coaching for Leaders:&nbsp;</strong></div>
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<div><strong>May 12th at 4 PM PT</strong> &#8211; <a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103361760114&#038;s=10011&#038;e=001XyPilTOw5iiDt8x1YvbX2BuPRIsrOTKnHwM-YMDlQjSY2OTn3dU8qRRt5jxxU_Z66eitfmBS-6r9UopCo6igu0XlhnPYLoTE2qXFcll8cFTuaoDfXG8eCbKFMNf7GJwoNCjpYBJZCfI=" linktype="link" target="_blank">Register</a>&nbsp; (Course content &#8211; not a sales pitch!)</div>
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<div><strong><img height="150" name="ACCOUNT.IMAGE.82" border="0" hspace="5" width="133" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/82.jpg" align="left">High-Income Individuals Face New Medicare-Related Taxes in 2013 </p>
<div /></img></strong><em>by Jonena Relth, President and Leadership Evangelist</em></div>
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<div>Because many of my readers are professionals considered to be&#8221; High-Income Individuals&#8221; (questionable during these turbulent times&#8230;), I think you may find the numbers of value in your current and future tax planning.&nbsp; The article is&nbsp;from Forefield Inc. Data Source: Joint Committee on Taxation, Publication JCX-17-10, March 20, 2010.</div>
<div>&#8220;The recently enacted health-care reform legislation includes new Medicare-related taxes. These new taxes take effect in 2013, and target high-income individuals and families. While additional details and clarifications will become available between now and 2013, here&#8217;s what you need to know.&#8221;</div>
<div>&#8220;New additional Medicare payroll tax&#8221;</div>
<div>&nbsp;</div>
<div><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103361760114&#038;s=10011&#038;e=001XyPilTOw5ihG-3GBPdZgCPq3XbxQCvZKILiQeZ21e76ApamzMzuNWXlmBI-4N5fq-GzaL6JFecrrUGBsxmBGshJ6JxA45Jai6b5FNKaeYdQzIUXKtNh09otCgipJYer_OjBTkKJjSY1WDLoVlD8XTVLGDcNWAqK7PoQ35F9iBUJx-aQ9drPX-GMj9_TMrzfCWnm2usKD6xiGbjixxOydZCvMrN9_rNcubga_qD0LNybmVrjcGc0AtnB0omn4duY9NQX-ol-g6WHcfTIEba2yQ6_rc40mgBDB" linktype="link" target="_blank">READ MORE</a></div>
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<div><font style="FONT-SIZE: 10pt"><strong><img src="http://ih.constantcontact.com/fs009/1102224429872/img/60.jpg" name="ACCOUNT.IMAGE.60" width="120" vspace="1" border="0" align="right" height="156" contenteditable="false" hspace="5">How Leaders Can Reduce Cliques</img></strong></p>
<div><em>Guest Author: Robert Whipple</em></div>
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<div align="left"><font style="FONT-SIZE: 10pt">My business is built on helping organizations build higher levels of trust. One significant trust buster that is evident, even in the best organizations, is the presence of cliques. These informal groups continuously drain the trust from the larger organization by fostering a culture of exclusivity. Since joining together with like-minded people has been human nature back to the &#8220;Clan of the Cave Bear,&#8221; how can an organization reduce the negative impact of these insular cells? </p>
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<p>It is a function of leadership to set the tone of any culture. If leaders either condone cliques or encourage them by participating in them, the cells will continue to enjoy their exclusivity at the expense of the larger organization. The conundrum is that cliques are highly prized by the people in them. The support structure allows all members to poke fun at others who are outside the fence and create their own set of norms. This builds in a kind of polarization that is as uncomfortable to the outsiders as it is gratifying to the elite. 
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<div><strong><img height="54" name="ACCOUNT.IMAGE.81" border="0" width="93" contenteditable="false" alt="2nd Life Meetup" src="http://ih.constantcontact.com/fs009/1102224429872/img/81.jpg" align="left">I Can See You: Patient Records Online, Always, Everywhere</img></strong></p>
<div><em>Guest Author: Peggy Salvatore</em></div>
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<div align="left"><font style="FONT-SIZE: 10pt">The vision for fully interoperable health IT is simple; as we&#8217;re discovering, the implementation isn&#8217;t.&nbsp;</font><br /><font style="FONT-SIZE: 10pt">&nbsp;&nbsp;</font><br /><font style="FONT-SIZE: 10pt">We&#8217;ve got software hurdles, workflow design issues, hardware decisions, and finding the right communications packages to pull it all together out there in cyberspace. But one of the biggest hurdles is proving to be patient resistance to the all-seeing, all-knowing Big Brother aspect of having their medical history online, always, everywhere.&nbsp;</font><br /><font style="FONT-SIZE: 10pt">&nbsp; </font><br /><font style="FONT-SIZE: 10pt">For some people, it&#8217;s just a little too Orwellian. You can&#8217;t gloss over the fact that our medical history is private, and we want to keep it that way.&nbsp; </p>
<div>&nbsp;</div>
<div><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103361760114&#038;s=10011&#038;e=001XyPilTOw5igAnjFpF3CdMvGePLzK77d7A9gzu0a4Ozn9JpiyeOyKeBnyuC5RsKGm4do4P1CkHdX34FS7dx8bFfuIYAmABy1DnvB15lza6hKrEapExbHZdMkIjZqZ-0jkaex-S88yxqm3wCe5X6-_XqSVWRmxZemRMy8KleTpQBiMndtYln4mkU6mplH2_-iYk0eseou5MwmYaDry3EvTG14ieS-in88DWg1fMl0vDf9t_nrybxvN7KGhQ7BPZmTl" linktype="link" target="_blank">READ MORE</a></div>
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		<title>eNews April 2010, Volume 2</title>
		<link>http://tbdconsulting.com/index.php/enews-april-2010-volume-2/</link>
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		<pubDate>Fri, 23 Apr 2010 03:52:45 +0000</pubDate>
		<dc:creator>heather</dc:creator>
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<div><strong><img height="132" name="ACCOUNT.IMAGE.71" border="0" width="185" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/71.gif" align="right">Recognizing the Stepchild: Congress Eyes Behavioral Health IT Stimulus Funding Parity&nbsp;</img></strong></div>
<div><em>Guest Author: Peggy Salvatore</em></div>
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<div><font style="FONT-SIZE: 10pt"><font color="#53423a">For anyone who has worked in behavioral health, you know that mental health and substance abuse services fought a decades-long battle to get payer parity with physical health services. The battle ended the disparity last year, and now health plans&#8217; benefit designs must treat physical and behavioral health visits the same. &nbsp;<br />&nbsp;<br />If you work in healthcare, behavioral or not, you know just how very intertwined the two can be. Primary care physicians, OB-GYNs and even pediatricians write millions of prescriptions for antidepressants and related psychotherapeutic agents every year.&nbsp;<br />&nbsp;<br />Talk to anybody in healthcare, and they&#8217;ll tell you just how interrelated physical and mental health can be. According to some statistics, a majority of medical office visits have a mental health or substance abuse component, if not overt, lurking in the shadows. </p>
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<div><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103328897561&#038;s=-1&#038;e=0012UZi1o2jx_hSsdXOFq2n7U6VwiY2pTKc-7u4K2_Oj0E4iHikDoD34_uTY9oKObJ3uQmx2OhHRij64Up8qMHhgjPhbNcqCXlA7vsssBDpv8kRpOJKcVdlO6v9wm8RZKe_ulRU3IXwWA4oIoP7T89BoIjgIBDD1rpHvnafmbfBzowvnCYYCRaJvZbYMlam6Rk2tluw590-AxrLXV_HjnELXH4yu9-OAsy2p6WOwOKZfi_sKvbFX8f8YSTF1wsRBQkpBWMw7fIbkSJbGiCWyKghBurY_qWnbn_O" linktype="link" target="_blank">READ MORE</a></div>
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<div><font style="FONT-SIZE: 10pt"><strong><img height="90" name="ACCOUNT.IMAGE.79" border="0" width="120" contenteditable="false" src="http://ih.constantcontact.com/fs009/1102224429872/img/79.jpg" align="left">How Big Is Your Cave?</img></strong></p>
<div><em>by Ken Pilone, Lean Expert, TBD Consulting</em></div>
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<div><strong>Trust in your people, empower them and let them help you find and eliminate the waste that they see every day!&nbsp; Unleash their passion and they will rally around you in ways you have yet to imagine! </p>
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<p></strong></div>
<div>As our economy continues to circle the drain, panic is beginning to set in.&nbsp; The President has recently signed into law a bill to boost job growth.&nbsp; But our confidence in our government is at an all time low.&nbsp; What little credibility there may have been in our elected leaders has all but vanished in a sea of cynicism and a deep rooted sense of disillusionment and disappointment.&nbsp; Fear has replaced optimism.&nbsp; </div>
<div>This bill claims to be able to create 250,000 jobs but our economy has lost 8.4 MILLION jobs since the start of the recession.&nbsp;The approach congress has taken is to provide meager tax incentives for companies that create jobs that last 1 year or longer.&nbsp;How meager?&nbsp;The company would get a 6.2% reduction in payroll Social Security taxes through December of 2010 and a whopping $1,000 credit for employees that lasted a year.&nbsp;Huh?&nbsp;In other words, you can save $1,000 if you hire a person for, say, $50,000!&nbsp;Like I said, meager. We are now forced into a &#8216;back to basics&#8217; frame-of-mind.&nbsp;&nbsp;</div>
<p style="MARGIN: 0in 0in 10pt; FONT-SIZE: 10pt">&nbsp;<br /><a style="COLOR: blue; TEXT-DECORATION: underline" track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?et=1103328897561&#038;s=-1&#038;e=0012UZi1o2jx_i4T1RvDYXRCcqqBRULNNTzG_gkJzeXPqaSZzSANiCUUsScU5zwp91AJhIWgZM5IeQqYFOsLB6MG9hQ7BkIxEc_pyUzcWACo3WfSIl2e-vtqW8UTmbYUsiHHDqyf9b3SiFpMgO04jOxoY9zCnIOKEBw-W2k47h8gyNVwOlrOLBqIQ==" linktype="link" target="_blank">READ MORE</a></p>
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		<title>TBD CONSULTING ANNOUNCES RELEASE OF ARRANGEMENT BY DESIGN SOFTWARE V.10</title>
		<link>http://tbdconsulting.com/index.php/tbd-consulting-announces-release-of-arrangement-by-design-software-v-10/</link>
		<comments>http://tbdconsulting.com/index.php/tbd-consulting-announces-release-of-arrangement-by-design-software-v-10/#comments</comments>
		<pubDate>Wed, 17 Mar 2010 06:33:24 +0000</pubDate>
		<dc:creator>heather</dc:creator>
				<category><![CDATA[Press Releases]]></category>

		<guid isPermaLink="false">http://tbdconsulting.com/?p=1477</guid>
		<description><![CDATA[PHOENIX, AZ &#8211; TBD Consulting, an employee performance improvement company, announces the release of their Arrangement by DesignÒ (ABD) software.  
ABD software is specifically designed to help customers create training guides, procedures and online documentation with specialized formatting built-in. The software works with Microsoft Word. It functions much like a standard toolbar (Office 2003) or [...]]]></description>
			<content:encoded><![CDATA[<p>PHOENIX, AZ &#8211; TBD Consulting, an employee performance improvement company, announces the release of their Arrangement by DesignÒ (ABD) software.  </p>
<p>ABD software is specifically designed to help customers create training guides, procedures and online documentation with specialized formatting built-in. The software works with Microsoft Word. It functions much like a standard toolbar (Office 2003) or ribbon (Office 2007), enabling customers to develop documents with a consistent, professional style and format for almost any type of project. ABD automates the repetitive work in document preparation—reducing development time by as much as 33 percent.</p>
<p>Among the new features included in Arrangement by DesignÒ V.10 are an auto-install wizard which installs ABD with other saved templates on the user’s system; an interactive online help offering users not only definitions, but also step-by-step instructions on creating facilitator guides and documentation materials; and an online download and product registration allowing the user easy access to their ABD license.</p>
<p>As part of TBD Consulting’s services, they also offer a 1-day myCOREformanceÒ<strong> </strong>Software course which gives teams specialized training on how to use the Arrangement by DesignÒ software to create procedures, policies, training materials and reports that effectively, concisely and clearly convey information.</p>
<p>For more information about Arrangement by DesignÒ (ABD), visit <a href="http://tbdconsulting.com/index.php/products/arrangement-by-design-abd/">http://tbdconsulting.com/index.php/products/arrangement-by-design-abd/</a></p>
<p><strong>About TBD Consulting, Inc.</strong><br />
TBD Consulting, Inc. (TBD) is a full-service consulting firm specializing in employee performance improvement. As a national provider of services to Fortune 500 companies, TBD creates solutions to improve performance management, employee engagement and process effectiveness &#8211; tangible business impact, not just strategies. In business since 1991, TBD is positioned to service world-wide clientele either onsite or virtually. Solutions are customized to meet each client&#8217;s business needs and objectives.</p>
<p>Further information is available at www.tbdconsulting.com or by calling our offices at 602-263-1961.<strong></strong></p>
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		<title>Learning Trends and Today&#8217;s Realities</title>
		<link>http://tbdconsulting.com/index.php/learning-trends-and-todays-realities/</link>
		<comments>http://tbdconsulting.com/index.php/learning-trends-and-todays-realities/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 05:00:12 +0000</pubDate>
		<dc:creator>heather</dc:creator>
				<category><![CDATA[Blogroll]]></category>

		<guid isPermaLink="false">http://tbdconsulting.com/?p=1405</guid>
		<description><![CDATA[http://tbd-consulting.typepad.com/Jonena_l_Relth/
]]></description>
			<content:encoded><![CDATA[<p><a href="http://tbd-consulting.typepad.com/Jonena_l_Relth/">http://tbd-consulting.typepad.com/Jonena_l_Relth/</a></p>
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		<title>JONENA RELTH TO BE SECOND LIFE VIRTUAL WORLDS KEYNOTE SPEAKER FEBRUARY 15</title>
		<link>http://tbdconsulting.com/index.php/jonena-relth-to-be-second-life-virtual-worlds-keynote-speaker-february-15/</link>
		<comments>http://tbdconsulting.com/index.php/jonena-relth-to-be-second-life-virtual-worlds-keynote-speaker-february-15/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 17:47:39 +0000</pubDate>
		<dc:creator>heather</dc:creator>
				<category><![CDATA[Press Releases]]></category>

		<guid isPermaLink="false">http://tbdconsulting.com/?p=1325</guid>
		<description><![CDATA[Monday, February 15, 4pm PST, Jonena Relth, TBD Consulting President and Leadership Evangelist, will be the keynote speaker for Virtual Worlds Keynote, a Second Life© live discussion hosted by Caleb Booker.  Relth will speak on the topic of “Why We Sold Our Real Building and Went Totally Virtual.”
“So how did I become a Boomer totally [...]]]></description>
			<content:encoded><![CDATA[<p>Monday, February 15, 4pm PST, Jonena Relth, TBD Consulting President and Leadership Evangelist, will be the keynote speaker for Virtual Worlds Keynote, a Second Life<strong>©</strong> live discussion hosted by Caleb Booker.  Relth will speak on the topic of “Why We Sold Our Real Building and Went Totally Virtual.”</p>
<p>“So how did I become a Boomer <strong>totally convinced</strong> that our company should embrace Web 2.0 technologies and virtual worlds and then ease others in with us?  Well, I&#8217;m a bottom-line kinda gal.  As I look back, I can see how my awesome employees <strong>strategically and methodically</strong> eased me into the new technologies as they showed me the whys and the WIIFM (what&#8217;s in it for me) for our company.  I have never played a video game in the real world, but I&#8217;ve learned enough in Second Life<strong>©</strong> to expand our company&#8217;s offerings to people across the globe by using the tools at our Learning Innovation Campus,” Relth said.</p>
<p>Join the event in Second Life<strong>©</strong> at the Tropical Treet TV Welcome Center at 149 232 29.</p>
<p><strong>About Jonena Relth</strong><br />
Recipient of the Joyce Parker Award for outstanding contribution to the field of training and development, Jonena Relth specializes in performance improvement. Jonena brings 30 years experience with enterprise-wide systems has been instrumental in helping organizations bridge the connection between system implementation and the associated learning required for successful transition from paper to paperless environments.</p>
<p>Most recently, Jonena founded Learning Innovation Campus (LIC), a learning incubator in Second Life. The mission of the LIC is to foster and support the activities of like-minded individuals and companies who are interested in being part of a campus dedicated to people development and learning.</p>
<p><strong>About TBD Consulting, Inc.</strong><br />
TBD Consulting, Inc. (TBD) is a full-service consulting firm specializing in employee performance improvement. As a national provider of services to Fortune 500 companies, TBD creates solutions to improve performance management, employee engagement and process effectiveness &#8211; tangible business impact, not just strategies. In business since 1991, TBD is positioned to service world-wide clientele either onsite or virtually. Solutions are customized to meet each client&#8217;s business needs and objectives.</p>
<p>Further information is available at www.tbdconsulting.com or by calling our offices at 602-263-1961.<strong></strong></p>
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		<title>TBD CONSULTING TO PRESENT AT ASTD: CONVERTING CLASSROOM COURSES TO VIRTUAL DELIVERY</title>
		<link>http://tbdconsulting.com/index.php/tbd-consulting-to-present-at-astd-converting-classroom-courses-to-virtual-delivery/</link>
		<comments>http://tbdconsulting.com/index.php/tbd-consulting-to-present-at-astd-converting-classroom-courses-to-virtual-delivery/#comments</comments>
		<pubDate>Tue, 09 Feb 2010 04:08:45 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Press Releases]]></category>

		<guid isPermaLink="false">http://tbdconsulting.com/Site/?p=468</guid>
		<description><![CDATA[PHOENIX, AZ –– Esther Groves, Senior Consultant for TBD Consulting, will present a workshop entitled: Converting Face-to-Face, Classroom Courses for Virtual Delivery, at the ASTD Valley of the Sun chapter on February 18. The session will explore the pros and cons of facilitating face-to-face, classroom &#8220;soft skill&#8221; courses vs. virtual delivery. The workshop will also [...]]]></description>
			<content:encoded><![CDATA[<p>PHOENIX, AZ –– Esther Groves, Senior Consultant for TBD Consulting, will present a workshop entitled: Converting Face-to-Face, Classroom Courses for Virtual Delivery, at the ASTD Valley of the Sun chapter on February 18. The session will explore the pros and cons of facilitating face-to-face, classroom &#8220;soft skill&#8221; courses vs. virtual delivery. The workshop will also communicate the critical design and delivery components required to ensure successful transformation from face-to-face to virtual.</p>
<p>“There are many appealing aspects to reshaping a face-to-face leadership course into a virtual one. Saving money on travel and materials, extending the reach of the class and ‘playing’ with new technology top the list,” said Jonena Relth, TBD President and Leadership Evangelist, regarding the session topic. “In many instances, the pros far outweigh the cons. We will provide insights for exactly when and how to ‘reshape’ existing courses for virtual delivery. As can be imagined, it takes much more than simply scheduling the online learning. The behavioral objectives need to be revised and activities and student interactions need to be carefully planned and executed.”</p>
<p>Esther Groves is known by her direct reports and clients alike as a business woman whose straight forward, honest approach towards the goals at hand makes working for her a pleasure.  As a former Vice President and Learning Manager for Bank of America, Groves is now Senior Consultant and HR Director for TBD Consulting.  She specializes in coaching, leadership, and organizational effectiveness. She brings to TBD her expertise in organizational assessment, group/meeting facilitation, virtual management, leadership development and instructional design and Six Sigma. Groves prides herself in helping people set attainable goals and determine activities to improve capability, productivity and employee engagement. </p>
<p><strong>About TBD Consulting, Inc.</strong><br />
TBD Consulting, Inc. (TBD) is a full-service consulting firm specializing in employee performance improvement. As a national provider of services to Fortune 500 companies, TBD creates solutions to improve performance management, employee engagement and process effectiveness &#8211; tangible business impact, not just strategies. In business since 1991, TBD is positioned to service world-wide clientele either onsite or virtually. Solutions are customized to meet each client&#8217;s business needs and objectives.</p>
<p>Further information is available at www.tbdconsulting.com or by calling our offices at 602-263-1961.<strong></strong></p>
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